Privacy Policy

Swift Current Window Cleaning Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

This policy applies to our website at www.scwcs.ca and to personal information collected in the course of providing our window cleaning and solar panel cleaning services within the Swift Current, Saskatchewan area.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Saskatchewan privacy legislation.

Information We Collect

We may collect the following types of personal information when you interact with our website or request our services:

• Contact information — your name, email address, phone number, and service address
• Service details — information about the services you request, your property type, and scheduling preferences
• Communications — any messages or inquiries you send to us through our website, email, phone, or booking portal
• Basic website usage data — non-identifying information such as pages visited, browser type, and general geographic region, collected through standard website analytics

We do not collect financial or payment information through our website.

How We Collect Information

• Booking portal — when you submit a service request through our external booking portal, which is operated by a third-party platform
• Direct communication — when you contact us by email at info@scwcs.ca or by phone at 306-517-2555
• Website analytics — through basic, anonymized analytics tools that help us understand how visitors use our website

We collect personal information only with your knowledge and consent, either expressed directly (such as when you fill out a booking form) or implied through your use of our website.

Why We Use Your Information

• Providing services — to schedule, confirm, and deliver the services you request
• Communication — to respond to your inquiries, provide quotes, send appointment confirmations, and follow up on completed services
• Service improvement — to understand how our website is used and to improve our services
• Business records — to maintain records of services for invoicing and business administration
• Legal compliance — to meet any legal or regulatory obligations

We do not use your personal information for automated decision-making, profiling, or targeted advertising. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website and business operations involve the following third-party services:

• Booking portal — our online booking system is hosted by a third-party platform. When you submit a service request, your information is collected and processed by that platform in accordance with its own privacy practices.
• Website hosting — our website is hosted by a third-party provider that may collect standard server log data.
• Analytics — we may use basic analytics tools to collect anonymized data about website traffic and usage patterns.

Data Retention

We retain your personal information only for as long as it is needed to fulfill the purposes described in this policy or as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Under PIPEDA and applicable Saskatchewan privacy law, you have the right to:

• Access your information — request a copy of the personal information we hold about you
• Correct your information — ask us to update or correct any inaccurate personal information
• Withdraw consent — withdraw your consent for us to collect, use, or disclose your personal information, subject to legal or contractual limitations
• Request deletion — ask us to delete your personal information, subject to our legal obligations
• File a complaint — if you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada or the Saskatchewan Information and Privacy Commissioner

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: